|
CONTRACT
Mata-Bali agency acts merely as a booking agent on behalf of the villa owners that it represents. The contract entered into is between the owner of the holiday accommodation and the holidaymaker, hereinafter referred to as he Client. The contract is not effective until required payment has been received and confirmation has been sent to the hirer.
SEASONS
Each property displayed on Mata-Bali’s website have their own set of season dates which can be viewed under the “Rates” button along with tax & service charge details, check in & check out time detail and if there are any promotions or special rates apply.
PAYMENTS
A deposit of 50% of the rental amount must be received by the agency within two (2) working days after the relevant invoice and payment instructions have been given to the hirer. If a deposit is not received within this time, the booking will be cancelled.
Final payment is required 45 days prior to arrival (60 days for Christmas/New Year bookings) or immediately if booking is made less than 45 days prior to arrival (or 60 days in the case of Christmas/New Years bookings). In the case of bookings made 45 days prior to arrival full payment is required within two (2) working days, or on arrival, if less than two (2) working days, whichever comes first.
All payments must be made in USD unless agreed otherwise with the exchange rates prevailing on the day payment is received. Payments options are:
- Telex Transfer – All charges incurred for Telex Transfer transactions will be borne by The Client.
- Cash - 2003 or newer, unmarked US$ banknotes, F series or newer only
Payments by Traveller’s Cheques, other currencies or personal cheques, will not be accepted.
In the case of last minute bookings (within 1 week or less prior to arrival), where is it impractical or very difficult for The Client to make a deposit by TT, we will accept cash on arrival prior to check in.
The property may ask The Client to sign a waiver of Liability in case of damage during the stay.
CANCELLATIONS
If the reservation is cancelled 61 days or more prior to arrival (91 days for Christmas/ New Year bookings), deposits will be refunded in full less US$500.00 OR 5% of the booking value (whichever is greater).
Reservations cancelled less than 61 days prior to arrival are subject to a complete forfeiture of deposit to compensate Mata-Bali for the time and effort involved in making a booking and to compensate the owner for the loss of other potential bookings that have turned down once a booking has been confirmed.
Notice of cancellation must be received by the agency in writing.
Final payments are non-refundable.
CHANGES TO BOOKINGS
A US$100.00 administration fee will apply to each change after a booking has been confirmed. Changes cannot necessarily be accommodated in all cases depending on availability.
TAX & SERVICES
At all hotels in Indonesia, a standard 10% Government Tax and a 11% Surcharge is levied. However, when renting the majority of private homes or villas, there are currently no taxes, surcharges, hidden costs, staff salaries, service fees, or management fees, outside or above the price quoted, unless otherwise stated. All are fully inclusive in the price. Gratuities for household staff are encouraged and normal, but shall be left to hirer's discretion.
BOOKING SIZE
Our policy for bookings in which the value of the villa rental is over US$1,000 is to provide complimentary airport pickups / drop offs for our guests at 1 SUV/4 adults/booking/pick up/drop off. Under value of $1,000 or any additional car and time of pick up we unfortunately have to charge $20/car/transfer.
NUMBERS IN PARTY
The numbers of persons occupying a property must not exceed the maximum number stated in the booking confirmation and under The Rates button. Mata-Bali reserves the right to refuse any booking, which, in its opinion, is unsuitable for the property concerned prior or upon arrival and may charge The Client extra charge for extra guests.
LIABILITY
Whilst the agency makes every effort to ensure that brochure descriptions are accurate and that properties meet its required standards, Mata-Bali cannot accept responsibility for any alterations made to the property or its amenities, which are beyond its control. Nor can it accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use or condition of the property and its appearances, plumbing, gas, electrical or otherwise, exceptional weather conditions or owner's negligence. Further, no responsibility is accepted for the personal belongings, car, and its contents of the hirer or any member of the party during the holiday.
COMPLAINTS
If the hirer considers that he/she has cause for complaint concerning a property, the matter should first be taken up with the owner or villa manager. If satisfaction cannot be obtained, the client should then report the matter at once to us. In such cases, if Mata-Bali considers the complaint valid, a partial refund may be offered. This will have to be discussed and approved by the relevant villa owner and may take several weeks to finalize. No liability shall arise beyond the refund of the monies paid. Mata-Bali will not entertain claims lodged by a client upon departure or after return home when it is no longer possible to investigate the complaint effectively.
|
